There are times when everyone is so busy, that after an event or project is completed we all immediately move on to the next project. No one is appropriately acknowledged for the things that went well and no one is sufficiently concerned about what went wrong. The primary emotion is one of relief that “it’s over.”
Leigh Buchanan describes an alternative response: something called “action review.”
Read more at
http://www.inc.com/magazine/20090301/leadership-armed-with-data.html
